CPY Operations Document Library

Studio tiering, cleanliness, and facilities work · 6 documents · 6 total versions

Every document keeps its history. The current version is always the orange button. When a document is revised it becomes a new version and the previous one stays available underneath, so nothing is overwritten and you can always see what changed and when.

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Analysisv1
Staffing and Cleanliness Correlation Analysis
Whether support team staffing predicts member sentiment. It does not. Attendance is the strongest signal in the data at +0.229.
Updated 2026-09-15
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Analysisv1
What Members Actually Complain About
The facility complaint picture beyond cleanliness. Cleanliness is the plurality and the most severe, but HVAC is 26 percent across 70 studios and is a capital problem, not a labor one.
Updated 2026-09-15
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Operationsv1
Dedicated Cleaner Coverage Model
Step E sized in advance. Three bands with 2.5 hours at open and close as the ceiling and frequency as the only lever. 1,193 hours a week across 55 flagged studios.
Updated 2026-09-15
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Operationsv1
Studio Cleanliness Cohorts
The 39 member or 59 hour standard applied flat across all tiers, the A through E intervention sequence, and the full 312 action scope.
Updated 2026-09-15
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Operationsv1
Studio Tiering and Management Staffing
Why we are moving to a utilization based staffing model. Five tiers by daily attendance, required management at each level, and the coverage inversion that shows current staffing does not follow volume.
Updated 2026-09-15
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Operationsv1
Tiering and Cleanliness Intersection
How two datasets became one if then decision path. The Studio Coordinator as the hinge between both frameworks, plus the feasibility caveat.
Updated 2026-09-15
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